Return & Exchanges

Our return policy at cmercpay is designed to ensure a smooth and satisfactory experience for our valued customers. We understand that sometimes products may not meet your expectations, and we are here to help.

If you are not satisfied with your purchase, you can initiate a return request within 30 days of receiving the item. Please ensure that the product is unused, in its original packaging, and in the same condition as when it was delivered.

To start the return process, please contact our customer service team at help@zairuni.com. Provide your order number and details about the product you wish to return.

Once we have received your return request, we will guide you through the return shipment process. Ensure that the item is securely packaged to prevent any damage during transit.

Upon receiving the returned item, our team will inspect it to ensure it meets the return policy criteria. This process will be completed within 7 business days.

After successful inspection, a refund will be processed to your original payment method. Please be aware that the actual refund transfer may take additional time, typically due to bank processing times, public holidays, or other financial institution regulations.

Note that all shipping fees incurred during the return are non-refundable unless the return is due to an error by cmercpay, such as incorrect or defective merchandise.

We strive to provide the best customer service and support throughout the return process, ensuring clarity and efficiency at every stage.

If you have any further questions or need additional assistance, please don't hesitate to reach out to our support team at help@zairuni.com. We are here to help.

Thank you for choosing cmercpay. We value your business and appreciate your trust in our products and services.