Shipping Policy

Order Processing Time:

- We strive to process all orders within 1-3 business days.
- Orders are not processed on weekends and public holidays.
- You will receive a confirmation email when your order is shipped.

Shipping Time:

- Estimated delivery times range from 7-15 business days.
- Delivery times may vary based on location and shipping method.
- Please note delays might occur during peak periods.

Detailed Address Requirement:

- Please provide your complete address including zip code during checkout.
- Accurate information helps prevent any shipping issues.
- Ensure your address details are correct to avoid delivery disruptions.

Shipping Fees:

- Shipping fees will be calculated at checkout based on your selected shipping method.
- Free shipping may be available for specific orders or promotions.
- Any applicable discounts will be reflected in your total cost.

Shipping Locations:

- Choose your preferred shipping option and location during checkout.
- We currently ship to various international locations.
- If your region is not available, please contact us for assistance.

Factors Affecting Shipping:

- Shipping times may be affected by pandemics or extreme weather conditions.
- Customs clearance procedures can cause delays for international shipping.
- Remote areas may experience longer delivery times.

Customer Support:

- For any questions regarding shipping, please contact our support team.
- Reach us via email at help@zairuni.com.
- We're here to assist with any of your shipping inquiries.

Lost or Damaged Packages:

- If your package is lost, please contact us immediately.
- We will initiate an investigation with the carrier.
- Damaged packages should be reported with photo evidence for claims.

Package Tracking:

- You will receive a tracking number once your order is shipped.
- Use this number to track your package on the carrier's site.
- Updates are typically provided by the shipping carrier.

Signature Requirement:

- Some deliveries may require a signature upon receipt.
- This is to ensure secure delivery of your package.
- If unavailable, see if someone else can sign on your behalf.

Handling Time:

- Handling processes are conducted with care to ensure quality.
- Larger orders may experience additional handling time.
- Please be aware handling does not include delivery transit time.

Taxes and Duties:

- International orders may be subject to import duties and taxes.
- These charges are levied by the destination country/customs office.
- The customer is responsible for any additional costs incurred.

Order Confirmation:

- Upon order completion, a confirmation email will be sent.
- This email will contain your order details and a receipt.
- Please review and ensure all information is correct.

Returns and Exchanges:

- Return policy details are available on a separate 'Returns' page.
- We offer exchanges subject to our exchange policy.
- Initiate a return by contacting our support team.

Special Circumstances:

- In the event of strikes or transport disruptions, delays may occur.
- We will notify customers of any changes to delivery schedules.
- Alternative options may be considered in extreme scenarios.

Address Changes:

- For address changes after placing an order, contact us promptly.
- Changes can only be made before the order is shipped.
- Ensure your new address is eligible for delivery.

Packaging:

- Orders are packaged carefully to avoid damage during transit.
- We use sustainable materials for packaging when available.
- Large items may be shipped separately for protection.